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  • Why choose The Monster Minders?
    Choosing a dog walker is a big decision. For two decades, we have been Philly's preferred dog walkers. (You'll be hard-pressed to find a dog walking service that has been around as long as we have.) What does that mean for you? With 800,000 walks under our belts, we have the experience and dependability that Philadelphia pet parents have learned to trust over the last 20 years. We’re a Philadelphia magazine, three-time Best of Philly® winner. (Best Dog Walkers 2013, Best Pet-Sitters 2009 & Best Urban Pet Sitter 2006). Additionally, all of our walkers are employees (not independent contractors) and are offered continuing education in dog training and behavioral science. Know that when you chose The Monster Minders - you’re getting more than “just a dog walker.” You’re getting a trained canine professional. Learn more about what sets us apart.
  • I'm ready to become a client! How do I set up services?
    We know everyone is busy which is why we make scheduling your Meet and Greet easy! Our interactive calendar allows you to pick the perfect time for us to come over to introduce our company. Once you select a date and a time, you'll be asked a series of questions about your dog and your preferred dog walking schedule. The more details you can give us the better so we can quickly determine that we have a Minder available in your neighborhood during the days and times you need. (If not, we will add you to our waiting list and reach out when we have an opening.) After you submit your meeting request, we'll review it and be in touch with follow-up questions to confirm your meeting time. During our Meet and Greet, you can show us where you keep all of your supplies and we'll chat about your dog's preferences and quirks. After the Meet and Greet, we'll get you all set up online with our app and you'll be ready to go. Easy! Your first step? Contact us!
  • Who will my Minder be?
    We get it. The idea of leaving your best friend in the hands of a stranger can be a daunting feeling. Your dog is your life, and you deserve peace of mind knowing they’re in the best hands possible. The Monster Minders is a locally owned, small business founded in South Philly 2005. Our Minders are trained, bonded/insured, back-ground checked full-time employees for our family-owned business. We invest in our staff. We train our staff. We retain our staff. We do NOT utilize Independent Contractors, which is on the rise as national technology corporations are looking to cash-in on the "gig economy." We are a team of professionals who understand that our clients deserve more than a random gig worker in their home each time the book. We respect that we are caring for not only your best friend, but also your home. As a company, everything we do revolves around dog safety, peace of mind for our clients, and treating our employees with dignity. We believe that happy, experienced, and thoroughly trained employees allow us to offer our clients a more dependable, trustworthy, and consistent service. Our Minders become "part of the family" for us and many of our clients. We also offer our Minders job security, workers compensation, benefits such as Paid Time Off (because it's the right thing to do) and ongoing dog training opportunities. Our Minders are a team of dog professionals working together for one goal: To make The Monster Minders the best dog walkers in Philly. You can read bios of all of our Minders here. When clients sign up for service, we'll match them up with a Minder that has space for their weekly scheduling needs AND is a good fit for their dog. Are you ready to find your perfect match? Secure your Meet and Greet today.
  • How do I know what happened on a walk?
    When we survey our clients, one of the things they consistently say they love about our company is our post-walk reports and photos. So you can look forward to receiving a bit of joy each day via an app notification once your walk is completed. (I wish all phone notifications were about my dog!) Along with sending adorable photos and walk recaps, our scheduling and tracking app allows our daily manager to monitor the schedule in real-time so we know exactly where Minders are throughout the day. This assures our clients that no monster is left behind. We want you to rest easy when you are away. (Or even just upstairs on a Zoom call.) ​ Clients can also request schedule modifications, view invoices, view their upcoming schedule, and update their pet care preferences via our cloud scheduling system and app. Ready to get your daily visit reports (and adorable photos?) Get started today!
  • What neighborhoods do you service?
    We cover many Center City Philadelphia neighborhoods between the Delaware and Schuylkill Rivers and roughly Spring Garden to Snyder Avenue. (We are based in Bella Vista, right of the Italian Markets.) Our neighborhoods include: Bella Vista, Queen Village, Society Hill, Washington Square West, Midtown Village, Chinatown, Old City, Loft District, Northern Liberties, Art Museum, Rittenhouse, Fitler Square, Graduate Hospital, Point Breeze, Newbold, Passyunk Square and Pennsport. Secure your neighborhood Minder today!
  • What if my Minder is sick or needs to go on vacation?
    Here at The Monster Minders, we do not think time off for our employees is luxury, it's a necessity! Our employees are pet care professionals and we treat them as such. That is why we proudly offer our employees Paid Time off. So what happens when your Minder needs time off? Another fabulous employee will jump in. We never leave clients in a lurch! It's always a great idea to keep your online file up-to-date in case another Minder has to jump in at the last minute due to sickness. Our app makes this easy! And of course, a manager is on duty at all times during walking hours for feedback, support and questions.
  • Will my dog be walked with a bunch of other dogs and/or will random dogs be in my home?
    Absolutely not! We believe in one-on-one care for safety and tailored visits. We don’t believe that walking dogs from various households at one time is a safe activity in a busy urban environment like Philadelphia. Nor would it allow us to tailor the walks to a monster’s specific training requirements and preferences. Safety and mental enrichment are two focuses of our dog walking services. (Pack walks just don’t allow proper attention to either goal.) Our focus will be on your dog, and your dog alone during our visits. This also assures that you don't have other animals in your home. Ready for some one-on-one adventures? Request a Minder Meeting today.
  • What about nasty weather?
    Don’t worry, we won’t melt. We all have all-weather gear for rainy/cold/snowy days. If it rains, remember to leave out a towel so we can dry off your monster. If your dog has strong feelings about rain, we’ll just go out for a quick potty break and spend the rest of the time playing inside. In extreme weather, (heat waves, snowstorms, thunderstorms, etc) services may be modified for the safety of everyone involved. Since 2005, we have dealt with hurricanes, blizzards and the Pope. (Remember when the Pope shut the City down?) We have the experience to know how to handle things when nature (or the Vatican) sends us curve balls.
  • How does payment work?
    Clients are billed on a biweekly schedule on the 1st and 16th of the month for the previous two weeks of walks. We require all clients to sign up for automated e-checking to make paying for services a snap. (Personal checks or cash payments are not accepted.) Emailed confirmations will be sent the day before each billing date. Clients are always able to log onto our website or app to view old invoices, check past payments, tip their favorite Minders, or update their bank account details.
  • I'd like to become a walker. How do I apply for a job?
    If you're looking for a long-term, stable job and you ADORE (we really mean ADORE in CAPS) dogs, we'd love to talk further. Most dog walkers are hired as independent contractors by tech firms, looking to cash in on the gig economy. Not with us! We hire employees with job stability and Paid Time Off. Learn more about becoming a dog walker and apply here. If you have any questions before applying, give us a shout! We're proud to be a family-owned small business, founded in South Philly.
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